l>Chapter 7, Quality Management
1.

You are watching: Which of the following statements about iso 9000 is true?

The major facets of TQM include:A.Philosophical element
B.Generic tools
C.Tools of the QC department
D.Human element
E.A, B, C
F.A, B, C, D
2.Generic devices include all EXCEPT:A.Run charts
B.Scatter diagrams
C.Sampling plans
D.Quality Function Deployment
E.Fishbone diagram
3.The categories for the Baldrige Award include:A.Manufacturing providers or subsidiaries
B.Small businesses
C.Educational institutions
D.Healthtreatment organizations
E.A and B
F.All of the above
4.Which of the following statement is not true around the Deming Prize?A.The major focus of the Deming Prize is statistical quality manage.
B.The grading criteria of the Deming Prize encompass policy and also goals, analysis, manage, future plans, among others.
C.The Deming prize was first awarded in 1951.
D.The scope of the Deming Prize is minimal to firms via UNITED STATE operations.
E.The sponsors for the Deming Prize are the Union of Scientists and also Engineers.
5.The category offered the maximum suggest value in the Baldrige award is:A.Strategic planning
B.Customer and also industry focus
C.Business results
D.Process management
E.Person reresource focus
6.Which Quality Guru advocated that senior management is responsible for 94% of top quality problems?A.Crosby
B.Deming
C.Ishikawa
D.Juran
E.None of the above
7.Which of the complying with is not a dimension of architecture quality?A.Features
B.Durability
C.Serviceability
D.Customization
E.Reputation
8.Testing is an example of:A.Appraisal costs
B.Prevention costs
C.Internal faitempt costs
D.External failure costs
E.Namong the above
9.An example of prevention high quality price is:A.Inspection
B.Testing
C.Train personnel
D.Rework
E.Warranty replacements
10.SCOMPUTER tools frequently supplied for constant development efforts include:A.Process circulation chart
B.Pareto analysis
C.Cause and also result diagrams
D.Histograms
E.All of the above
11.Which of the adhering to statements is not true around the ISO 9000 series?A.The ISO 9000 consists of 5 primary components numbered as 9000 via 9004.
B.There are 20 aspects in the ISO 9000 requirements that relate to exactly how the device opeprices and how well it is percreating.
C.ISO 9000 is rather intentionally vague.
D.There are 3 develops of certification: first, second and also third party.
E.ISO 9000 locations more emphasis on customer satisfaction and also organization results.
12.Which of the following is not one of Deming"s 14 monitoring points?A.cease dependence on mass inspection
B.institute training on the project for all employees
C.alleviate variation in output
D.break down barriers between departments
E.

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finish the practice of awarding company on the basis of price tag alone
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