A couple of years ago, I was booked for a speaking event that I dreaded through every fiber of my being. It wasn’t bereason it was in a dreary city or a bad venue. It wasn’t because it was a forced attendance event and also the audience didn’t desire to be there. (Those are the worst by the way. The audience hates you before you even walk on stage.)

It wasn’t any of that.

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It was because the client drove me totally crazy.

She asked for a conference speak to months before the event and also interrogated me for over an hour around eincredibly detail of exactly what I would be speaking on. She gave me step-by-step instructions of eexceptionally feasible scenario and also exactly what I would certainly and also would certainly not perform. She wore me out via her questions and instructions, and also by the time I obtained off the phone, I was tired.

Then she asked for another follow-up conference speak to in which she repetitive those exact same instructions multiple times—instructions that also included exactly how to revolve on the microphone. Seriously? Does she think I’ve never before done this before?


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Then a few days after our second speak to, she sent out me an email detailing out my instructions yet aobtain. Instructions that again outlined exactly what I would certainly and would certainly not perform, instructions that told me again how to use a microphone, and instructions that told me exactly—I kid you not—just how to walk on stage. Her email likewise instructed me that we would certainly be going over these instructions again in perkid as soon as I arrived. Oh goody.

By this point, I wasn’t just annoyed. I was insulted. This lady was unbelievable. She plainly had no confidence in my ability or what she was paying for. She was dealing with me prefer I was an idiot.

When I obtained to the event, I was just breathing with the dread and trying to get it over with as soon as feasible.

Then something amazing happened. I was up front on phase in the time of the sound examine before the event, and I noticed her in the ago talking to the AV team.

“ . . . Okay, but do you have the clickers? Do you have sound for the video? Will you revolve off the music once our president walks on stage? What around every one of the power cords—perform you have all of the power cords?”

“Yes, yes, YES, okay?!” The experienced AV team responded exasperated. “We’ve gained it all under regulate, okay? This is what we execute.”

And then I obtained it. It wasn’t simply me that this womale was checking and also double-checking. It was everyone.

Even though I perceived that the client was simply annoying and also insulting, that’s not what she was trying to execute at all. She was just exceptionally, very detail-oriented. It wasn’t personal toward me. It was just just how she was wired.

Often, what we perceive as somepoint personal about us is commonly simply someone’s organic personality conflicting with our own. For example,

“He doesn’t like me.”This is what many kind of world perceive from high-D civilization (measured by the DISC personality assessment) that are naturally blunt, direct and decisive.

“She doesn’t trust me to execute the task.”

This is what many civilization perceive from high-C people who are normally detail oriented and also prefer to inspect, double-examine and also triple-examine points, favor the client at my speaking occasion.

“He won’t give me direction.”

This is what many type of people perceive from high-S world that normally resist giving definitive instruction because they want everyone to gain along.

“She isn’t interested in what I need to say.”

This is what many human being perceive from high-I civilization that normally have a lot to say and also generally talk more than they listen. I am favor this, by the means.

As I was reminded throughout that speaking occasion, most world aren’t trying to be hard. They’re just various. That’s why it’s so important to recognize your team members and also understand also their herbal personality styles. If you are in management, you can’t be successful unmuch less you do.

Here at Ramsey Solutions, we use the DISC personality assessment for our team, but you have the right to usage whatever functions the ideal for you. Which tool you use isn’t as vital as just making use of somepoint.

So before you rate right into the crazy-hectic fall seaboy, make time this summer (once things tend to be slower) to really acquire to understand your team.

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Because if you don’t understand your team, you can’t understand also them. And if you can’t understand also them, you absolutely can’t lead them.

Leadership isn’t around leading business, projects, initiatives, tactics or bottom lines. It’s about leading human being – also those human being that are extremely various from you.