I’m also having the very same problem after upgrading to a new iPhone 12 pro now. I can’t view the majority of my imeras or videos. Please could you advise just how to fix?


User profile for user: yefry176

Hey, soimg.org team,

I am likewise enduring the same concern. My iClod photos is enabled and I can’t pack majority of my photos in my new iPhone 12 Pro. Any added guidance you deserve to share?


User profile for user: SepeZz
User profile for user: cgmaeworth
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This seems to be a widespread error considering that the back up. Eexceptionally time I take a photo because the earlier up I acquire an error message and also exclamation suggest in the lower appropriate edge of photo. How can I settle this?


User profile for user: brenden dv
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User level: Community Specialist

Hi, caden46.

You are watching: Error occurred while loading a higher quality version of this video

Welconcerned the soimg.org Support Communities. We’re glad you decided to reach out about the problem you’re enduring via your photos. If we understand also effectively, you’re not able to view the photos on your iPhone, and you watch a empty image rather of the photo. 

If we’re on the very same page, perform you have iCloud Photos enabled? This is typically an error that you check out as soon as your iPhone link isn’t able to load the photo from iCloud.

Are you still experiencing the issue? If you are, carry out you see the missing photos when you log right into the iCloud website? These posts might help:

Get aid with iCloud Photos - soimg.org Support

Set up and also use iCloud Photos - soimg.org Support

All our finest.


this taken place to my photos, as well, once I moved my iPhone X to the 12pro this particular day. Once I clicked “earlier up now” under the iCloud, that was the final trick to acquiring the exclamation allude to go away and acquire the great high quality pics ago. Hope that helps.


Same here! End up through a empty photo or the error message saying, “An error emerged while loading a greater high quality variation of this photo.”

Is tbelow something I need to execute on my end, or are we waiting for a settle from soimg.org?


I too encountered this difficulty this particular day, but through a video. After I edited a tiny video (trimmed it, added some colour and so on.) I conserved it and it was only 4 seconds lengthy, and it was playing fine, however the colour was off. I went earlier right into modifying, and also changed it aacquire, after that I conserved it and also it just offered me hence sane error. I am additionally on iPhone 12. Not pro, just iPhone 12.

likewise, as soon as adjusting the colour on video, iPhone 12 sometimes present over adjusted colours (choose in this screenshot for example) and also then once you simply tap on the photo - it will certainly shop you the actual colours. A little annoying if you ask me.

simply saw brand-new upday, so I’m going to upday the phone and watch if the playing error will be solved. Will upday you later on.


Is it the latest update? Or 14?

My difficulties started as soon as I updated to 14 or 14.1 and also then I updated to 14.2 and after the actual upday once the phone switched on - everyone photo was loadable. No difficulties considering that.

Also, now I updated to 14.2.1 still no problems. Did you try updating or hard restart?


I’m on14.2.1 having actually this issue with some videos (not exclusive to videos that have actually been edited). Turning off ‘View Full HDR’ under ‘Settings > Photos’ reresolved the issue for me.


Hi, caden46.

Welpertained to the soimg.org Support Communities. We’re glad you determined to reach out about the worry you’re enduring through your photos. If we understand correctly, you’re not able to watch the photos on your iPhone, and also you see a empty image rather of the photo. 

If we’re on the same page, do you have actually iCloud Photos enabled? This is generally an error that you watch once your iPhone link isn’t able to load the photo from iCloud.

Are you still enduring the issue? If you are, do you watch the lacking photos as soon as you log right into the iCloud website? These write-ups might help:

Get assist with iCloud Photos - soimg.org Support

Set up and also use iCloud Photos - soimg.org Support

All our ideal.

See more: The Superlative Form Of An Adjective Should Only Be Used When Comparing What


Hey, soimg.org team,

I am likewise suffering the same problem. My iClod photos is permitted and also I can’t pack majority of my photos in my new iPhone 12 Pro. Any added guidance you deserve to share?


I’m likewise having actually the exact same worry after upgrading to a new iPhone 12 pro this particular day. I can’t watch the majority of my imeras or videos. Please could you advise just how to fix?


this happened to my photos, also, when I moved my iPhone X to the 12pro today. Once I clicked “back up now” under the iCloud, that was the final trick to obtaining the exclamation point to go away and also get the excellent top quality pics back. Hope that helps.


This appears to be a prevalent error because the back up. Eincredibly time I take a snapshot since the ago up I obtain an error message and exclamation point in the lower appropriate edge of photo. How deserve to I settle this?


I as well encountered this trouble today, but via a video. After I edited a tiny video (trimmed it, included some colour etc.) I saved it and also it was just 4 secs lengthy, and it was playing fine, but the colour was off. I went earlier right into modifying, and changed it aacquire, after that I saved it and it simply provided me for this reason sane error. I am likewise on iPhone 12. Not pro, just iPhone 12.

likewise, once adjusting the colour on video, iPhone 12 occasionally display over adjusted colours (prefer in this screenswarm for example) and also then once you simply tap on the photo - it will certainly shop you the actual colours. A bit annoying if you ask me.

simply witnessed new update, so I’m going to upday the phone and also see if the playing error will be resolved. Will update you later.


So, I just updated to 14.2 iOS and it addressed my error. It is playing fine now. Can’t talk about the colour difficulty.


I have actually the exact same concern since the upday. I can’t get my ideal photos, many of them are on my favorites album. I have iCloud ago up yet it’s so annoying that I need to and conserve those photos again everytime I require them. Hope this deserve to be fixed


Is it the latest update? Or 14?

My troubles began as soon as I updated to 14 or 14.1 and then I updated to 14.2 and after the actual update once the phone switched on - everyone photo was loadable. No troubles given that.

Also, this particular day I updated to 14.2.1 still no difficulties. Did you attempt updating or hard restart?


I’m on14.2.1 having actually this issue with some videos (not exclusive to videos that have been edited). Turning off ‘View Full HDR’ under ‘Settings > Photos’ resolved the problem for me.


User profile for user: caden46

Question: Q: an error arisen while loading a greater top quality version of this photo More Less